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New Client Form

To expedite the check in process at your initial visit to Marketplace Animal Hospital, please fill out the new client form at home and bring it with you when you arrive for the first time.  You are welcome to email it to us as well.  If your pet has health records at another veterinary facility that you would like transferred to us, please give them a call a few days before your appointment with us.  It is especially helpful to have vaccination records sent to us so we can have your account prepared when you arrive.

Please send to:

913-491-4825 (fax)

info@mahstaff.com

What To Bring To Your Appointments

Here is a checklist of helpful items to bring with you when coming to Marketplace Animal Hospital for an appointment:

  • Any records (especially vaccination) from any other veterinary facility.

  • If you are planning on boarding your dog or cat at a boarding facility, please check with them before your appointment with us and find out what vaccines they require.  Don't forget to ask if they require canine bordetella every year or every 6 months, influenza, and if a fecal sample is needed as well.

  • A list of questions/concerns you would like to address with the doctor.

  • A list of medications your pet is currently taking, the mg strength, how often they take it:  prescription, over the counter, supplements, heartworm, flea/tick etc.

  • If your pet is due for a fecal check or is having problems with their stool, please bring a fresh (within last 12 hours) sample.  We only need a sample about half the size of your thumb.  The best way to collect a sample is to invert a ziplock bag on your hand, grab the sample, turn the bag back to the original position, and seal.  Please do not use tissue, toilet paper, or paper towels as they are absorbent. If bringing in a sample from a cat, don't worry about the litter, we can easily work around that.  

  • The brand and name of the food you are currently feeding your pet.  If you are visiting with the doctors about suspected allergies, bringing the original bag with the ingredient label is a big help.......or take a picture of it instead!

Tips for Getting Your Cat To Us......As Calmly As Possible

We all know cats are notorious for hiding right before you are ready to put them in the carrier to come to the veterinarian!  Here are some tips for making the transition go smoothly for you and your feline friend:

  • ​About 3 - 5 days before your appointment, put the carrier in an area where your cat hangs out the most.  Make sure it is clean and has clean bedding inside.  A t-shirt that smells like you is always a great choice to include in the carrier.

  • Leave the door open and place treats or food inside.  If you see your cat go inside the carrier, do not shut the door, just give verbal praise.  Continue to place treats in the carrier for the next few days.

  • Before leaving for your appointment to come see us, place the carrier on a counter or table so you are not bending over to put your pet in it .

  • Calmly pick up your cat and walk toward the carrier.  As you approach, gently cover their eyes and start to place them in the carrier head first. After getting about one-third of their body in the carrier, uncover their eyes and continue to gently nudge them forward until they are all the way in.  This works for a good portion of our patients!

  • We also sell Feliway Spray here at Marketplace Animal Hospital, which helps calm nervous cats.  If you are close by and have time, you are more than welcome to come by an hour or two before your appointment and we will spray a washcloth for you.  Then you can place it in the carrier before loading up your cat and bringing them to their appointment!
     

What to Expect On Surgery Day

When your pet has surgery at Marketplace Animal Hospital, the staff knows that it is stressful for you and your pet.  Not only is your routine thrown off, but your pet is constantly reminding you that breakfast has not been served.  So what can you expect when you arrive to drop off your pet for surgery or sedation?

  • We do surgical procedures Monday - Friday in the mornings by appointment only.

  • Please allow 10 minutes for paperwork and questions we can answer for you.  There will be a consent form for you to fill out.  

  • Arrive at 7:00am.  

  • Make sure your pet did not have anything to eat or drink after 10:00pm the night before (unless otherwise instructed).

  • We will ask you for a contact number where you can be reached before noon.  We find that we most often have questions while doing dental procedures.  In fact, we call a high number of our clients during the procedure if we find additional concerns that were not evident while your pet was awake.  It is imperative that we are able to reach you while your pet is under anesthesia as we won't keep them under longer than necessary.  If we are unable to reach you via phone call, then we will proceed with what we think is best for your pet.  When scheduling a surgical appointment for your pet, PLEASE make sure it is on a day in which you will answer your phone while your pet is under anesthesia.

  • Most pets go home the same day of surgery, generally after 3:00 pm and before 6:00pm.  We will go over any additional instructions with you during pick up time.  We are happy to answer any questions as well.

How To Dr. Google At Home

OK, we ALL do it.  Even we love Google.  How did we survive without it?  Of course everyone knows that there is great information on the internet and.........not-so-great information on the internet.  As you can imagine we get lots of phone calls here at Marketplace Animal Hospital from clients asking if what they read on the internet is true or not.  We don't mind clearing up the myths and "advice" that is out there on the world wide web.  In fact, some of it just gives us a great belly laugh with our clients that is needed on a busy day.  So how do you know if what you are reading is reputable?

  • First, ASK US!  That is what we are here for!  We have an established relationship with you and your pet.  What you read on the internet may be correct or helpful for some pets, but be cautious that your pet will respond in the same way or need the same type of treatment.

  • Go to an official website that is part of a veterinary school university. 

  • Google:   American College of Veterinary

  • You will find a list of specialties and helpful information on each one of those sites.

  • Here are a few of our personal favorites as well:​​

              

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